If you are not happy with a product, please return it to us following the instructions below WITHIN 15 DAYS OF RECEIPT in original unused condition(including product package etc.) and you will receive a refund or replacement, whichever you prefer. When refund was desired, please note that we could not refund the shipping charges which we had paid to the shipper.

All products carry one(1) year warrantee from the date of purchase. During the warrantee period, if any item proved to be defective, we will repair or replace the product for you. Please contact us for shipping instructions, since some item will be sent to different factory for repair/replacement. Customer is responsible for sending the defective product to the repair/replacement address with insured traceable shipping method. For any product made by our own factory, we will simply replace them with a new one, if the item is proved to be faulty. Some manufacture may provide a longer warrantee period for their products, please check with the manufacture for details. Some manufacture may require customer pay for return shipping charges if the warrantee item was not defective.
 

PLEASE NOTE:

• Quantities Are Limited, although we restock monthly
• Prices Are Subject To Change Without Notice
• Some Pictures May Vary From The Actual Item
• Quantity Pricing Is Subject To Freight Considerations.
• We Are Not Responsible For Typographical Errors or Ommissions

We try to be as accurate as possible with all the orders, but errors do happen. If you have a problem with your order please write promptly to:

Customer Service Department
Compute Aid, Inc.
P.O. Box 17725
Irvine, CA 92623-7725

or click here to contact us
 

No Return Authorization is necessary, but you do need to email us or call us before your return to make sure we expecting the return, so that once your return is arraived, we will be able to credit you ASAP. Please mark your order number outside the package. We would appreciate if you write us a note to let us know what the problem is and return any paperwork you receive with your order. Please include a phone number and email address. We will rectify any problems promptly. Please make all claims within 15 days of receipt of your order.